Safeguarding support services

For those in a crisis

Please email Karen Galloway, Diocesan Safeguarding Officer, available 9.00am to 5.00pm Monday - Friday or call on 07785 621319

Samaritans please call 116 123 or email, for further information please visit

Citizens Advice, Adviceline (England): 0800 144 8848, for further information please visit

For all safeguarding concerns

Customer First to discuss safeguarding/homelessness concerns please call 0808 800 4005. 

Click here for issues relating to adults.

Sexual abuse concerns

Survivors In Transition For male/female adults who have been sexually abused as a child

07765 052282 or 01473 23249

Sexual Assault Referral Centre (SARC) 'The Ferns'

0300 1235058

On-call Independent Sexual Violence Adviser: 07866 142139 

Suffolk Rape Crisis For referrals, telephone support and online counselling

0800 085 0520

NAPAC For adults abused as children

0800 801 0331

Lucy Faithful Foundation UK-wide charity dedicated solely to preventing child sexual abuse. 0808 1000 900
NSPCC Help for adults concerned about a child 0808 800 5000
Childline A free, private and confidential service for children to talk anytime. 0800 1111

Safe Spaces

Safe Spaces provides vital support for survivors of church-related abuse, the service commissioned by the Anglican and Catholic Churches in England and Wales, will be run by Victim Support, a national charity with a track record of providing survivor support.

Safe Spaces is a free and independent support service, providing a confidential, personal and safe space for anyone who has been abused through their relationship with either the Church of England, Church in Wales or the Catholic Church of England and Wales.   Safe Spaces comprises a team of trained support advocates, who have undergone specialist training in supporting survivors of sexual violence and who have received additional specific training in how the churches respond to abuse cases, the way in which faith and church-related settings have been used to carry out abuse, and the particular issues affecting people who have had or still have, a relationship with the church.

The service is for those who may have experienced any form abuse, including sexual abuse, physical abuse, financial abuse, psychological abuse (including spiritual abuse), domestic abuse, coercive and controlling behaviour.

Download the Safe Spaces Posters:

New Provider

As of Monday 9 January, Safe Spaces is now being delivered by the new service providers – First Light. The service now has extended opening hours and a new email address (the service website remains the same).  Please check that diocesan and cathedral websites are updated with the updated hours and contact information.
Monday to Friday 9.00am – 9.00pm
Saturday 9.00am – 1.00pm
Sunday 1.00pm – 5.00pm
0300 303 1056

Please contact for further information.

For further information please visit: Safe Spaces | Weblink

You can contact the Safe Spaces team by phoning 0300 303 1056 (answerphone available outside of opening times) or email:

Domestic Abuse

Lighthouse For female victims of Domestic Abuse 0808 2000 247 
Anglia Care Trust For male and female victims of Domestic Abuse 0800 977 5690
Refuge 24hr National Domestic Abuse 0800 2000 247 
Women’s Aid  

Live Online Chat: Monday to Friday 10am 2pm

Alumah A west Suffolk charity that supports survivors of relationship abuse 07770 468698 
Compassion South Suffolk Charity that supports those who have experienced domestic abuse 07597 337831 [9am-1pm) Monday to Friday  
Respect Men’s Advice 0808 8010327
ManKind Male Victims of Domestic Abuse 01823 334244 [Weekdays 10am-4pm]
Respect Perpetrators Helpline 0808 8024040

The Freedom Project

Victims struggling with domestic abuse are more likely to stay in an abusive relationship if they have a pet – as they do not want to leave them behind. Abusers often use pets as tools of coercion to prevent victims from leaving. The Freedom Project, launched by Dog’s Trust, is a dog fostering service aiming to give dogs a safe temporary home for up to 9 months so victims of domestic abuse can feel more confident in leaving their relationship knowing that their dog will be safely looked after in the meantime, and that they will be able to reunite with them once safe to do so.

The Freedom Project | Weblink

Support that children can directly access

Childline 0800 1111 or for further information please visit:

The Hideout or for further information please visit:

Support for parents 

To learn more about how to keep Children and Young People safe online:

Think U Know | Weblink

Parentline: available on: 0808 800 2222.


East of England Gambling Service Leaflet | PDF

Turning Point Help for those with drug or alcohol issues, a mental health concern or a learning disability.
AA Support for those dealing with drinking problems 0800 9177 650
Narcotics Anonymous Support for those dealing with drug problems 0300 999 1212
GA Support for those dealing with gambling issues 0330 094 0322
Talitha Koum An Ipswich based charity for women recovering from addictions and other life challenges. 01473 354202
Page last updated: Tuesday 19th March 2024 9:25 AM
Powered by Church Edit