Safeguarding support services

For those in a crisis

Please email Karen Galloway, Diocesan Safeguarding Officer, available 9.00am to 5.00pm Monday - Friday or call on 07785 621319,

or email Catherine Banthorp, Assistant Diocesan Safeguarding Officer, available 9.00am to 5.00pm Monday - Wednesday or call on 07934 568403.

Samaritans please call 116 123 or email, for further information please visit

For all safeguarding concerns

Customer First to discuss safeguarding/homelessness concerns please call 0808 800 4005. 

Click here for issues relating to adults.


Sexual abuse concerns

Survivors In Transition For male/female adults who have been sexually abused as a child

07765 052282 or 01473 23249

Sexual Assault Referral Centre (SARC) 'The Ferns'

0300 1235058

On-call Independent Sexual Violence Adviser: 07866 142139 

Suffolk Rape Crisis For referrals, telephone support and online counselling

0800 085 0520

NAPAC For adults abused as children

0800 801 0331


Safe Spaces

Safe Spaces provides vital support for survivors of church-related abuse, the service commissioned by the Anglican and Catholic Churches in England and Wales, will be run by Victim Support, a national charity with a track record of providing survivor support.

Safe Spaces is a free and independent support service, providing a confidential, personal and safe space for anyone who has been abused through their relationship with either the Church of England, Church in Wales or the Catholic Church of England and Wales. 

Safe Spaces comprises a team of trained support advocates, who have undergone specialist training in supporting survivors of sexual violence and who have received additional specific training in how the churches respond to abuse cases, the way in which faith and church-related settings have been used to carry out abuse, and the particular issues affecting people who have had or still have, a relationship with the church.

The service is for those who may have experienced any form abuse, including sexual abuse, physical abuse, financial abuse, psychological abuse (including spiritual abuse), domestic abuse, coercive and controlling behaviour.

For further information please visit:

Safe Spaces | Weblink

You can contact the Safe Spaces team by phoning 0300 303 1056 (answerphone available outside of opening times) or email:

Safe Spaces Interim Service Arrangements

Just a reminder that new interim arrangements are now in place for the Safe Spaces service, ahead of a full procurement process to identify a supplier for a further 3 year contract.

Although the phone line and website remains the same, there has been a change to the service email and opening hours (further details below)
From 23rd Sept 2023, the phone line and all new referrals are being managed by Splitz Support Services on an interim basis. Splitz Support service is an independent charity that specialises in supporting victims and survivors of abuse. They provide confidential, independent and specialist support; this support is trauma-informed and victim-led.  As previous, Safe Spaces will continue to offer emotional support and advocacy services for victims and survivors of church related abuse. 
Support from Safe Spaces may involve:

  • A space to be listened to and heard.
  • An individualised communications plan – where service users may say how and when they would like contact.
  • A risk assessment and personalised safety plan.
  • Psychoeducational support.
  • Safety and stabilisation.

Whilst support can be therapeutic in nature, it is distinct from counselling.  Victims and survivors wishing to access counselling services will be supported to consider the options available to them, including NHS, Church and voluntary sector provision.

The Safe Spaces telephone number remains the same: 0300 303 105.  The helpline’s amended opening hours will be Monday – Friday 9 – 5, with late opening until 7pm on Tuesdays.  The new email address is and the website remains the same:

For victims and survivors who have previously accessed Safe Spaces via Victim Support and whose cases remain open with the service – they will continue to be supported by the Victim Support-led Safe Spaces team until the new service provider is in place in January 2023.
If you have any queries about this project, please contact Ailsa Reid-Crawford, Safe Spaces Project Manager - | Safe Spaces England and wales – Safe Spaces England and wales


Domestic Abuse

Lighthouse For female victims of Domestic Abuse 0808 2000 247 
Anglia Care Trust For male and female victims of Domestic Abuse 0800 977 5690
Refuge 24hr National Domestic Abuse 0800 2000 247 
Women’s Aid  

Live Online Chat: Monday to Friday 10am 2pm

Alumah A west Suffolk charity that supports survivors of relationship abuse 07770 468698 
Compassion South Suffolk Charity that supports those who have experienced domestic abuse 07597 337831 [9am-1pm) Monday to Friday  
Respect Men’s Advice 0808 8010327
ManKind Male Victims of Domestic Abuse 01823 334244 [Weekdays 10am-4pm]
Respect Perpetrators Helpline 0808 8024040
Open Up Facilitating a church culture where domestic abuse is acknowledged, understood and recognised as unacceptable,  offering awareness programmes. 07943 740 261

The Freedom Project

Victims struggling with domestic abuse are more likely to stay in an abusive relationship if they have a pet – as they do not want to leave them behind. Abusers often use pets as tools of coercion to prevent victims from leaving. The Freedom Project, launched by Dog’s Trust, is a dog fostering service aiming to give dogs a safe temporary home for up to 9 months so victims of domestic abuse can feel more confident in leaving their relationship knowing that their dog will be safely looked after in the meantime, and that they will be able to reunite with them once safe to do so.

The Freedom Project | Weblink

Support that children can directly access

Childline 0800 1111 or for further information please visit:

The Hideout or for further information please visit:

Support for parents 

To learn more about how to keep Children and Young People safe online:

Think U Know | Weblink

Parentline: available on: 0808 800 2222.

Page last updated: Friday 7th October 2022 3:13 PM
Powered by Church Edit